Increasingly, a useful expert is not someone with (containing) all the answers but someone who knows where to find answers. The new experts have value not by centralizing information and control but by being great “pointers” to other people and to useful, current information.

Weinberger, D. (2001). The hyperlinked organization. In C. Locke, R. Levine, D. Searls, & D. Weinberger, The cluetrain manifesto: The end of business as usual (115-159). New York: Basic Books.

Weinberger doesn’t associate this quote with librarians, but I do. Definitely a way to show our value. The whole article is well worth your time. Does contain some NSFW language, but not so much it detracts from its value. 

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